Customer Service Phone Support

This customer-focused support role includes end-to-end customer management from initial enquiries to scheduling quotes, as well as supporting the sales team on a day-to-day basis for a trade based Australian business (Roofing Company).

With that in mind, we are looking for someone with proficient English language skills who has previously worked for an English-speaking outsourced organisation, with a genuine passion for providing world class service who possess the following traits:

Customer Service Knowledge:
• You are client-centric and have a passion for providing an excellent customer service experience to your customer
• You have knowledge of internal work processes such as reporting, endorsing, documenting, evaluating and recording
• You always think of satisfying the needs of your customers – from taking inbound calls to supporting other teams, your attitude is built around the customer service concept

Communication Skills:
• You enjoy talking to customers from all facets of life
• You enjoy listening intently to important details and are able to discern the customer’s inquiry upon hearing some keywords
• You are tactful when relaying information to customers especially in complex situations

Technical Requirements:
• You must be an expert in using the MS Suite and other CRM applications to assist you with your tasks
• You need to be able to multitask between speaking to customers while typing notes and accessing information from databases
• Dedicated computer, HDD should be SSD (256GB min), i5 processor (min), video calling capability, 16GB RAM and access to back up power to ensure continuity
• You have extremely reliable internet connection (20Mb min up and down)
• You should have a noise-cancelling headphone

Work Values:
• You love to learn & jump at the opportunity to develop yourself whether personally or professionally
• You are able to work independently but is also a team player
• You are able to maintain a positive attitude when tough times occur, deadlines are tight or when priorities are mixed up
• You have a strong desire for a stable and long-term role where you can grow to be an integral part of the team (both locally and offshore)

• This is a full-time role, not project based, where you will be a permanent member of the company.
• Schedule for this role is 9am – 5.30 AEST.
• Currently we are 3 hours ahead, so your hours will be 6am-2.30 PH time.
• Rate is negotiable based on your level of experience.

We set the bar really high and expect that you will be fully dedicated to helping the company succeed. Full training and ongoing support are provided to ensure you have the best chance of being successful!