Helpdesk technician

Job Responsibilities:

Provide professional end -user support via telephone, email, or webchat
Provide assistance with technical support to web end -users
Provide restorative or maintenance actions to resolve end -user problems
Respond to end -user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements:

Bachelor's degree/Vocational in IT -related courses is a plus
Undergrads and Fresh grads are welcome
(Minimum of completed 2 years in college or has finished a Diploma/Certificate course)
Good in oral and written English communication and customer serviceskills
Must consistently meet or exceed required performance criteria
Familiarity with ticketing system is a plus
Familiarity/good working knowledge in PC Hardware/ Software Troubleshooting
Prior Software Application support (e.g. Outlook, etc.) experience is a plus
Prior BPO experience in Technical Support is a plus
Able and willing to take several calls a day when necessary
Must available to start ASAP