CUSTOMER SERVICE MANAGER

GET TO KNOW US
Founded in 2005, RICH SOLAR is the leading supplier of off-grid solar equipment for RV, agriculture, off-grid housing, marine, light industrial and heavy equipment, provides solar panels and other equipment, including solar charge controllers, inverters, batteries and complete do-it-yourself solar kits.

We are looking for an accommodating and help-line oriented CUSTOMER SERVICE MANAGER that can handle the needs of a fast-growing company.


WHAT YOU WILL BE DOING:


• Manage the day-to-day operation of customer service team that work in house and in a virtual set-up
• Respond queries on email and phone relative to shipping, claims and technical matters in a professional yet friendly, approachable and timely manner
• Responsible in training new hires
• Provides technical support
• Build sustainable relationship with customers
• Develop customer satisfaction goals
• Prepare necessary reports

WHAT YOU WILL BRING ALONG:


• Proven work experience in Customer Service
• Experience with electrical/solar industry a HUGE Plus
• Excellent verbal and written communication skills
• Proficient with email/shopify/google suite
• Must be fast learner and has the ability to multitask and be organized
• Must have a high sense of responsibility and accountability
• Must be consistent, dependable and reliable
• Has the ability to meet deadlines and can work under pressure with less supervision

Interested applicants must submit an updated resume at ---------- hours: Monday-Friday 9am-6pm PST.