Payments Specialist

As a Payment Associate (Support Specialist), you are a detail-oriented, hard-working, problem solver with an optimistic attitude, that can easily (and happily) wear many hats. You are able to uphold our company’s principles and values while adding to our unique culture. As a member of our Payment Services Team, you will broadly be responsible for Account Management, Financial Tracking, and Reporting.

Responsibilities
Account Management
Make outbound calls daily to members to receive payments on past due amounts
Discover payment plan goals for active members
Review payment history for at risk accounts
Financial Tracking
Follow up with accounts with positive balances
Audit financial history and invoices
Collect revenue and meet payment goals daily
Reporting
Create invoices per customer request using company platform
Compare past and present accounts receivable data
Address disputed transactions

Preferred Qualifications
High school education or equivalent required.
Higher education in business, accounting or equivalent experience preferred.
Minimum of six months customer service experience (preferably in call center environment).
Intermediate computer skills, and intermediate level of experience with Google Suite
Experience in ticketing software (Zendesk)

Minimum Qualifications
Passionate about helping members improve their financial situation
Energized by customer interactions
Critical Thinker - strong problem solving and persuasion skills
Detail oriented, self motivated, able to make independent decisions and exercise good judgment
Comfortable with frequent changes in process
Possess a natural ability to learn quickly
Shows compassion and authority during negotiations and negative interactions with customers
Demonstrates a clear understanding of the English language and can communicate effectively via phone and email interactions
Strong verbal and written communication
Ability to multitask while maintaining accuracy
Reliable - can be depended on to complete work assignments timely while performance is monitored
Active listening skills - knows when to ask appropriate questions while giving full attention to customer concerns
Desire to learn in a startup environment