Cellular Support Technician

Job Description
What this Job Entails:

Cellular Support Technician IIs are responsible for providing the Astreya user experience. From supporting a complex and fast-paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

Scope:

Works on assignments that are moderately difficult, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways, recycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment

Review and process invoices

Support a complex and fast paced environment with outstanding attention to customer satisfaction

Provide troubleshooting and support for mobile devices and applications

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Utilize Inventory Data management software to maintain inventory accuracy and workflow

Contribute to large scale global projects as needed

Participate in process improvement

Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.

Diagnose simple hardware issues

Deploy and recover hardware to supported users

Location and processing of overdue RMA’s

Perform site audits and reconcile data discrepancies

Use ticketing systems to respond and resolve issues to specific Service Level Agreements (SLAs) & Key Performance Indicators (KPI?)

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position