Full Time Customer Service Rep - URGENT NEED

Full Time Customer Service Rep - URGENT NEED

Rapidly growing US Based e-commerce company looking for a very strong, personable, detail-oriented and conscientious Customer Service Rep to help us with answering the phones, customer service issues, day to day order management and other administrative tasks. We have been in business for about 5 years and focus on dropshipping high-end relaxation products such as massage chairs, zero gravity recliners, lift chairs, ergonomic office chairs, NIR Saunas and water features. We currently sell across two different Shopify Stores in the following channels: our website ( ---------- and ---------- ), Amazon, Ebay and Houzz plus work with the US government. One store does about 95% of our business.

You will be paid a healthy base ($30k PHP) + commission on every sale that you close.
You will work US MST Hours.

We have some big goals for the future; could you be the person to help us get there?

Duties will include:
* Talking on the phone.
* Handle calls / texts / chats to the business
* Handle any customer service issues that arise
* Own and Manage the Hot Leads List - contact everyone on the list via text and phone in a timely manner in order to close as many sales as possible to improve our conversion rate and boost overall sales
* Encourage Hot Leads to purchase from us vs a competitor
* Become well versed on our products (we will train you!)
* Light Order Management and processing
* Helping our Team when necessary with promotion execution etc

About you:
* Fluent (almost native) English verbal and written skills; very personable / warm on the phone and easy to connect with.
* Sales Mindset -- very good at reading people and relating to them
* Hungry and excited to make things happen
* Not afraid to pick up the phone and call customers that have already expressed an interest with us
* Quick learner; someone who likes to jump in and help make things better
* Detail-oriented and well organized
* Experience with Shopify, Amazon and eBay—or the willingness to jump in and learn quickly

You do not need to know how to do all of this upfront.
WE WILL TRAIN THE RIGHT CANDIDATE!


How to Apply:
If interested, please send the following to ---------- with the subject line being “FOR JOYCE ONLY - CSR URGENT - Your Name.”

Make sure to include the following information:

* Updated resume (include years with sales, call center experience, customer service experience)
* Picture of workstation and headset
* Speed Test Result (https://www.speedtest.net/)
* Screenshot of your computer specs/system (at least core i3) and backup internet source
* Video with following information:
- Your name
- Where you’re from
- Your professional background
- A little about your family life
- Why you think you would be a good fit for Wish Rock Relaxation / My Sauna Haven