Voip Technical Support

Answer Support Calls, Email and Chat via Zendesk Ticketing System (Canada, US, UK and Australia)
Monitors Gen 2 Call Hero Tracking device via Email Notification being sent.(Box that is offline, high temp, high HD used and Firmware that is not running)
Monitors Gen 1 Call Hero Tracking device via Slack Notification (Reboots, change IP server via Obi, change Plivo Server via Dynamodb, change Plivo Number via call hero app page)
Updates Champion Masterlist whenever needed
Monitors Send Grid’s Email Report issues
Monitors Customer With no calls to check the reason why they have no calls or why they have low call volume.
Conducts tests for Bugs that is being reported
Perform TS for issues with Customer Voip, Gen 1 and Gen 2 devices
Guides Clinic Staff/Personnel in effectively utilizing the Call hero app
Client Account Management (Password Reset, New User account creation)
Account Cancellation (Deactivating User Account etc.)
Equipment Logistics (using Fed Ex Delivery Manager)
Overall Assistance of Client Account management and maintenance (Call Forwarding (Call Hero Forwarding, Dynamo Call Forwarding, Call routing,VM etc.)
Logs Faulty Boxes (needs replacement)
Logs Gen 2 and Gen 1 Offline Boxes (perform TS to get it back online)
Create and Logs Technical Profile for each clinic

Requirements / Qualifications:
With American or Neutral Accent
Fresh graduates are welcome to apply