Virtual Assistant (Customer Service - Emails)

Looking for a full-time Virtual Assistant who is a self-starter and fluent in English.

Payment is $200 per week.

Responsibilities
- Available from 9am - 6pm each day (and happy using a time-tracking / screenshot app - Traqq)
- Responding to general enquiries via email
- Responding to all emails within a target 2 hour time frame during business hours
- Volume is 5-20 emails per day during low season, 50-100 emails per day during high season
- Managing ‘Live Chat’ enquiries on the website
- Completing ad hoc projects (e.g. directory listing submissions, research tasks)


Requirements:
- Professional / native writing standard in English

Desirable:
- Experience working in customer support / education
- Experience working with a CRM
- Basic SEO skills (knowledge of SEO is important)
- Experience using Asana