Customer Support Technical Specialist

Customer Support Technical Specialist
Location: Remote (home-based)
FULL-TIME POSITION - 40 hours a week (M-F)

HOW TO APPLY: Go here for instructions and application:

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Are you detail-oriented, dedicated, and hard-working? Able to turn around customer experience? Willing to learn new things, and enjoy troubleshooting technical issues?

Minimum Requirements:

* 3-4 years customer support experience
* Experience working remotely
* Excellent English writing skills
* Fast and Independent learner
* Positive and friendly attitude!
* Able to communicate technical information simply and easily to technical and non-technical customers
* Experience with Shopify, Hubspot, and Google Tag Manager will have a great advantage, although we are willing to train the right person.

Job Benefits:

* Work in one of the most popular and fastest-growing online businesses -- eCommerce. We have a variety of products and as we scale up more support will be needed. We want you to grow with us and gain new skills!
* Performance bonuses and an increase in salary after 3 months of work, based on performance
* Paid holidays & sick leave after 90 days

Who we are looking for:

* Someone who is COMMITTED to this position for the long term.
* A DEDICATED, HARD-WORKING person who is willing to learn new things and learn our system.
* A DETAILED-ORIENTED team player who is able to FOLLOW INSTRUCTIONS.

About us:

Elevar ( ---------- ) serves eCommerce businesses through a suite of SaaS tools, Shopify apps, and professional services to help them scale with better use of data. We are looking for someone to support our Shopify App customers with their installation and troubleshooting questions. We pride ourselves on our prompt and above and beyond customer service, and our 5-star rating proves it!

As a customer support agent, you will be the face of Elevar and we will rely on you to create amazing experiences for our customers. We communicate with our users using support tickets (Hubspot) and may even hop on a video chat to review issues if needed! While you're not answering support tickets, you will be responsible for updating and adding to our collection of help docs.

HOW TO APPLY: Go here for instructions and application:

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