Operations Coordinator

Job Description: Operations Coordinator

Company Summary

Get You Organised has been operating in Australia for 11 years. We offer domestic home services to clients in multiple regions. Services that we provide include housekeeping, professional organising, and other associated services. Our offshore administration team has many years experience working directly with our Australian staff. Our company is currently expanding and we require a new operations coordinator.
Job Summary

Our domestic services agency is currently in need of a skilled Operations Coordinator who is goal-oriented and self-motivated. The successful applicant will be responsible for maintaining medium level client and staff relations and performing a variety of administrative tasks, including scheduling, answering phones, some data entry, and management of our SMS gateway. The ideal candidate will have experience working in a busy online office environment where multitasking and prioritising were required. Those with experience in an office administration role are encouraged to apply. Promotion to Operations Management is available, once skills proficiency is attained.

Operations Coordinator Responsibilities and Duties

Client & Worker Coordination
Answering phone, SMS and incoming emails as required
Updating and maintaining the CRM for assigned work
Managing relationships with individual clients & workers via online systems
Managing daily staff & client quality control concerns/issues (including low/medium level issues)
Liaising with Office Manager regarding coordination of client/staff placement

Administration Duties

Updating templated content on Facebook stream
Sending placement emails to clients and staff & confirming acceptance
Managing the support email inbox and other inboxes as directed.
Taking notes on damages/queries and assigning best manager to follow up.

General Duties Required

Confirming & actioning all income enquiries & requests
Ensuring timely service delivery of work
Being comfortable receiving low/medium level incoming client feedback
Confirming timesheet accuracy for publishing to Payroll
Maintaining a respectful and professional demeanor when dealing with both clients and staff.
Learning additional skills which may assist flex to another role in the brief absence of other staff.
Operations Coordinator Qualifications & Skills

Bachelor’s degree preferred
2+ years’ experience in a similar operational role
Proficient in online systems
Proven ability to work collaboratively with others
Excellent communication and time management skills
High speed internet (with back up)
Access to a silent working space

Send the following:

1. Application letter
2. Resume
3. 1-2 minute voice recording
4, Screenshot of computer specs and internet speed test

Schedule: 6 am - 2 pm, Monday to Friday