CE Lead

Generally organize, plan, and monitor a company’s customer service department to ensure optimized interaction between a company and its clients.
JOB DESCRIPTION:
Develop and Implement Strategies useful in improving customer relationship, Dedication and satisfaction.
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce
Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience
Integrate customer relationship management (CRM) and financial data with social media data in order to maintain a consolidated customer account
Liaise with an organization’s marketing, sales and advertising units to analyze customer feedback and develop programs effective for improved customer ---------- volves assisting company general managers in overseeing the promotion and delivery of high quality customer service to clients.

QUALIFICATIONS:

Has Bachelor’s or Master’s degree in Business Administration, management Studies or any related studies.
Has at least 5+ years experience in contact center
Has at least 3+ years experience in people management
Managed at least 5+ improvement projects
Has good communication skills
Must be Flexible
Should be Lean Six Sigma certified
Expert proficiency in MS Excel and Powerpoint

Please send us your CV at ----------