Customer Success Agent

To apply: Reply to this advertisement with the link to your completed prompt:  ----------

Looking for a way into tech?

Pulley presents a rare opportunity for merit based progression within a fast-growing tech company. We’re looking for people to join the customer success team and own the client experience at Pulley.

We don’t care about your background. We’ve had successful applicants from the hospitality industry, manual labor, and the sciences. What we do care about is that you’re proactive, responsive and are willing to do whatever it takes to get things done. The role is ideal for someone who wants to prove themselves with work instead of a resume.

Our mission at Pulley is to make it easier for anyone to start a company. We strongly believe that more startups should be created, and that founder-led companies are more successful in the long term . With Pulley’s cap table management tools, companies can better understand and optimize their equity. If this is a mission that resonates, we’d love to hear from you.

We are purpose-built to win. The bar is high, but if you meet it, the possibilities are endless.

Key Responsibilities - Don’t worry- we’ll teach you everything you need to know. But here’s what you’ll be doing day-to-day.
- Onboard companies to Pulley’s cap table platform
- Become a cap table and equity expert - you’ll be a go to resource for customer support
- Answer support requests
- Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Experience & Fit - We value doers who will roll up their sleeves to get work done.
- A strong work ethic and willingness to do whatever it takes to deliver results
- A high tolerance for ambiguity and flexibility with changing job duties and responsibilities
- Ability to switch context and still deliver on core initiatives

Benefits & Salary- We pay market salaries and are generous with equity compensation to align the company’s success with your long term success.Benefits include:
- Health insurance
- Unlimited vacations
- Commuting & food

Location
This role can be remote or a full time position based in the San Francisco Bay Area.

Who we are
We are a small team of hard working and focused engineers. We have prior experience at Microsoft, Docker, Pebble, and more. 75% of us have previously started venture backed companies and Yin (founder & CEO) sold her previous company to MSFT.

We raised a $10 million series A led by Stripe with participation by Y Combinator, General Catalyst, Caffeinated Capital, 8VC, Combine and many successful entrepreneurs and CEOs such as Elad Gil, Parker Conrad, Jack Altman, Avichal Garg, Matt Macinnis and Jeannette Zu Furstenberg, among others.