IT Network Operations Center (NOC) Engineer

This is an important position where you a key person involved in helping us keep our clients up and running 24 x 7 x 365.
The work-shift is as follows:


Thursday 11am – 10 pm PHT
Friday 11am -10pm PHT
Saturday 11am – 10pm PHT
Sunday 11am – 10pm PHT


Monday 11am to 10pm PHT
Tuesday 11am to 10pm PHT
Wednesday 11am to 10pm PHT
Thursday 11am to 10pm PHT



Our NOC engineers are responsible for tracking all events related to all fault and performance monitoring of our clients’ critical hardware and software infrastructure. The role includes timely processing alerts and suppression requests for servers, OS’s, network devices, bandwidth, applications, databases and end-user experiences, as well as monitoring all associated elements including security, power and environmental conditions. Our NOC engineers help plan, organize and oversee day-to-day NOC operational activities for his or her work shifts. This position is mostly technical in nature and requires a strong background implementing and managing typical network management processes and procedures. This position demands strong interpersonal skills and routine interaction with sales, internal network engineering, field engineering, accounting, external service providers, equipment vendors and clients during normal service and provisioning activities. Our NOC engineers are one of our client’s central points of contact for network trouble and problem escalation notifications. This work can entail work shifts that cover overnight, weekend and Upgrade to see actual info is important and challenging work that helps drive the success of our clients, their employees and their customers. On some days, the right person in the job can have a monumentally rewarding impact on the work lives of other people. We need people who want to take on that type of challenge.

Responsibilities include:

• Help keep vitally important IT systems up and running by overseeing day-to-day monitoring and response to alarms, fault and performance management activities, ensuring prompt network analysis, testing and corrective actions during IT and network events in an effort to provide the highest quality computing and network availability for our Clients.
• Manage enterprise level patching and smoke testing of client systems. This is no simple auto-update patch management job. This is a carefully planned enterprise process for making sure critical IT systems are patched and run through our post-patching testing process to make sure they are back up and running before the service window closes.
• Oversee monitoring and management of backup and disaster recovery service to assure fast recovery when needed. When problems strike a system, we need someone who can deliver fast and effective recovery to get the client back in business.
• Security is a moving battlefield and our NOC engineers need to be up on the latest spam and malware threats so they can prevent problems or lend assistance when problems arise.
• The only safe harbor for many clients when a system is lost or stolen is managed disk encryption. Our NOC engineers help keep our clients safe and free from regulatory backlash by monitoring and managing disk encryption to ensure protection of client data.
• You will get to face daily challenges associated with IT and network repair activities during impacting events keeping. Success is achieved when we help solve the problem and keep, client IT and executive management team abreast of progress and impact
• Partner with peer organizations, both internal and external, to ensure swift resolution of service impacting events following strict escalation policies and procedures
• Verify all escalated problems are followed up to resolution
• Good planning makes for a professional outcome. You will participate in change management, iUpgrade to see actual info review and root cause analysis of maintenances and network outages
• Periodically review, revise and keep current established policies and procedures and develop new procedures as required
• ITIL v3 certification should be pursued and attained
• Manage ticket assignments and escalations for thorough and timely outcomes that impress clients.
• Ability to multi-task, prioritize and work in a fast-paced (sometimes stressful) environment
• Ability to maintain focus in high pressure situations
• Manage blackout windows, outages and repair activities during service impacting events
• Collaborate with other smart professional and results oriented IT staff in engineering, operations & vendors during network events
• Lead, manage, participate and contribute to continual process improvement program
• Work to improve the Operational Maturity Level of the NOC and the company as a whole. Doing so helps make sure we are better than everyone else.
• Excellent written, verbal and interpersonal skills
• Candidates with a degree in a higher education and/or industry certification are strongly preferred.
• Strong critical thinking, analytics and problem-solving skills

Preferred Skills and background experience:

Infrastructure
• Microsoft Operating Systems – All desktop and server versions
• SAN/Storage such as Dell, NetApp, EMC
• Data Backup and Recovery, Data Replication, Data Archival.
• Hypervisor technologies (VMWare, Microsoft Hyper-V) implemented on both Traditional and Hyper-converged Infrastructures
• Networking – TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SD-WAN.
• Firewall Technologies –Checkpoint, Cisco, Fortinet, Juniper, Palo Alto, SonicWALL
• Wireless Technologies
• Multi Factor Authentication

Systems
• Microsoft Platform Systems –Active Directory, IIS, Exchange, SQL, SharePoint, RDS/Terminal Services and SCCM.
• Azure and Microsoft Office 365 conversions from on-premise to cloud and supporting cloud and hybrid-cloud instances.
• Working Knowledge of PowerShell Scripting

Management Frameworks
• Project Management
• ITIL

The following certifications are preferred: VMWare, MCSA/MSCE, CCNA/CCDA, CISSP, ITIL, Project+, Network+, A+