Customer Success Specialist | Luxury E-commerce

Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive.

Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and easy-to-shop look books. The KKH tea ---------- mbers are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, We would love for you to join our fast-paced, nimble, and creative team. Our offices are located in NYC, but are open to remote candidates who can work EST hours.

We are seeking excellent service oriented Customer Success Specialist with customer service experience and vendor management experience.

We currently employ over 30+ PH employees and have an extremely collaborative, team based environment.

Work is 9-6 or 12-9 EST and work can be 40-60+ hours per week.

At Kathy Kuo Home, we believe design and service are foundations to delighting our customers.

---------- , established in 2012, is the go-to online resource for high end home furnishings for the design savvy consumer and interior designer. Celebrated by lifestyle experts, the online destination features over 50,000 products shipping ---------- sign Bar by Kathy Kuo launched in 2017 is a high profile published interior design firm that offers traditional in person design as well as e-design nationally and internationally.

Do you have a passion for helping customers and ensuring they are provided with a remarkable and delightful service experience? Do you currently work in the Hospitality, Design, or Retail industry?

We are seeking a highly motivated, compassionate tea ---------- mber to join Kathy Kuo Home’s Customer Success team. You are continuously seeking to learn and have a genuine desire to absorb and understand as much about design as you can; you love people (and dogs and children), and relish in seeing them happy through great design and customer ---------- SCRIPTION:

The primary role is to assist in order follow up and make sure our design savvy customers love every step of the purchasing, installation, and ultimately the enjoyment of their KKH product.

You Will:

Support Orders team ensuring efficient acknowledgment, processing, and invoicing process

Nurture a design sale cycle through consistent and responsible follow up.

Maintaining composure and positive service etiquette during stressful situations

Resolve client needs quickly and effectively while driving retention and loyalty

Must be able to work weekends and possible evenings. Potential work week could be Wednesday - Sunday. 12-9 PM PST with holiday hours as well.

You Have:

*3+ Years in Customer Success / Sales / Service industry

*A passion for the home furnishings / interior design space and ensuring an outstanding customer experience

*A keen understanding of customer behavior and psychology, possessing deep empathy and high EQ

*Be courteous, professional and demonstrate an elevated style sensibility in design.

*Be extremely organized and able to work in a fast paced, dynamic work environment juggling multiple tasks

*Excellent people management skills, including the ability to effectively influence and communicate cross-functionally

*Excellent team player while being able to still work independently without distraction

If this is you, we would like to hear from you!

Please reply to this post by including links to your resume and a short (1-2 min) video recording introducing yourself personally and professionally!

To make sure that you read this post until the end, please input your name, position you are applying for and the hashtag #lovewhereyoulive in the subject line.

Example: Jane Doe | Order Management Specialist | #lovewhereyoulive

Thank you!