Customer Service Executive

We are hiring a Customer Service Agent to manage customer queries. You will also be asked to process orders, modifications, and escalate customer concerns across a number of communication channels. To do well in this role you need to be able to resolve customers' issues and make it a pleasant experience doing business with us.

Responsibilities:-

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Qualifications

- Hands on customer support and customer handling experience
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills to communicate with customers from all parts of the globe, majorly US, UK, and Australia.
- Ability to multitask, prioritize and manage time effectively


Job Type: Full-time

Work Remotely: Yes