Inventory Fulfillment Manager (Customer Service)

Our Inventory Fulfillment Manager is responsible for the fulfillment of all orders to both retail and wholesale customers.

While you may never have to physically touch a jar of our supplements, tape up a cardboard shipping container, or hand it off to a delivery carrier, you will be the person who is responsible for getting our products into the hands of our end-customers, the offices of our veterinary clients, and the warehouses of our retail and distribution partners. Once a sale is made or a purchase order is received, it is your job to get the product delivered.


You will not be working in a dingy warehouse located in the outskirts of town. You will be working from your home office via a fast Internet connection from anywhere in the world. Instead of boxing product and shipping it, you will log in to various sites and send instructions to to our network of warehouses located across the world.

We have built a solid fulfillment system that (after you have been trained on our Standard Operating Procedures) you will manage. As you gain expertise, as our sales grow and as other developments occur, you will be responsible for not only managing the fulfillment operation, but also proposing new and improved ways of serving our customers by getting them what they want as efficiently as possible.

This position is immensely important and requires a great deal of attention to the smallest details. If co-workers and friends have called you precise or even persnickety, this position may be a good fit for you.

You must be able to learn and master the various online systems we use including:

* Amazon Seller Central
* Amazon Vendor Central
* Shopify
* Chargify
* Stitchlabs
* HelpScout

You must also possess solid communication skills (especially in writing) as this position requires you to interface with our customers (both wholesale business clients and end-consumers) as well as with our accounting team and vendors.

REQUIREMENTS

* You will need a quiet home office equipped with an up-to-date, fast computer (no older than 2 years) and a solid high-speed Internet connection.

* This is a full-time position. That means that you must agree to be available to work full-time and take no outside work or other side projects.

* Experience in providing customer service support

* Proficiency in English

* Working knowledge of customer service software, databases and tools and stong apptitude to learn and master news ones (especially the ones listed above)

* Awareness of industry’s latest technology trends and applications

* Ability to think strategically and to lead

* Strong client-facing and communication skills

* Advanced troubleshooting and multi-tasking skills

* Customer service orientation

* BS degree in Business Administration or related field