Small Business Administrative & Marketing Assistant for New Prepared Meal Company

Customer Support
Provide customer support at peak times via e-mail, Facebook and phone calls while maintaining superior customer service.
Review orders in Shopify for any erroneous errors and notes from customer to ensure a smooth transaction.
Manage customer orders for pick-up and deliveries daily.
Maintain calendar for special events and caterings.
Billing for special clients and corporate accounts.

Manage Delivery Program
Manage daily deliveries by checking orders and contacting customers for any issues prior to order packing.
Create delivery routes for drivers.
Manage routes and troubleshoot delivery issues during peak delivery times.

Administrative Support
Daily order management of Shopify POS.
Publish weekly menus to Shopify, Facebook and ---------- .
Format and print labels from weekly menus.
Maintain inbox, Google voice inbox and physical ---------- anize and maintain files in G Suite and Google Drive.
Maintain weekly calendars as needed

Employee Record Keeping
Schedule and track employee training as needed.
Manage employee’s annual employment paperwork, W2’s and other required documents.
Financial Reporting
Employee time tracking and payroll
Bookkeeping and Sales tracking via QuickBooks
Create and manage financial calendar of due dates for reporting and tax deadlines

Social Media Marketing and Sales
Generate content from within the kitchen (food photos, etc) to bolster sales on Facebook, Instagram, Twitter and company blog in accordance with Social Media Marketing Manager’s guidelines and company SOP’s.
Generate promotional/informational pamphlets and flyers for special events
Social media management and engagement to attract new customers.
Maintain Google Adwords, Yelp and Google Business Accounts to draw in new customers.

Wholesale Products
Create line of wholesale products for specified products for additional streams of revenue: Amazon, Whole Foods, HEB, coffee shops, restaurants, etc.
Assist with creation of HACCP plans and ensure compliance of state requirements for wholesaling products (bone broth, baked goods, etc).
Managing product packaging specs and pricing.
Coordinate sample submission for potential wholesale partners.
Support program growth by creating/maintaining accounts with wholesale partners and providing superior customer service.