Workforce Lead

Job Description:

Responsible for managing capacity planning and forecasting for assigned clients.

Responsible for the team’s defined objectives as provided by internal leadership

Act as the WFM point of contact for assigned Project/Center as it applies to Planning & Delivery related functions

Co-ordinate and collaborate with WFM managers and Stakeholders to ensure quality delivery within the workforce management and scheduling environment

Participate in functions/meetings as required

Identifying areas of opportunity and implementing innovative forecasting planning solutions to maximize efficiency

Implement and perform audits to ensure accuracy in all processes and deliverables

Performs other related duties and assignments as required and as assigned by WFM manager or other WFM leadership