Customer Service & Experienced Shopify VA for Online Startup!

Our team would like to add a very experienced customer service and Shopify VA to be part of our growing business.

Please answer:

1. What is, in your opinion, the definition of providing top notch customer service experience?
2. How would you rate your Shopify skill from 1 to 10, with 10 being the best?


Position Requirement:
Full Time
Monday to Friday: 8am to 3pm Pacific Standard Time
Must have excellent verbal/written English with correct grammar

Qualifications:
Extensive customer service background
Call centre experience or similar
Project management experience highly recommended
Stable internet connection

Primary tasks:

Customer Service
• Your primary task will be to communicate and understand customer needs in a timely and prompt manner by using Gmail
• You will be in charge responding to customers and handling the online chat system for the website using the Gorgias platform

Shopify & Task Management
• Shopify is the primary platform where you will process orders, upload products, fulfill tracking numbers and work on specific projects
• Clickup experience and familiarity is highly recommended as well to allow for better organizational workflow to handle tasks
• Slack is used for internal communication with tea ---------- mbers and management


If you've read this far, please put "ALUMINUM" in the title of the application. Do not apply without reading as we will ignore applications if they do not contain it. Please include your resume