Online Customer Service And Assistant

The role of Customer Service Assistant is central to the smooth running of all our web-stores.

Gaia Galaxy is Australian own and operated company. We're a fast growing E-commerce company that have distributors and customers all around the ---------- spired by Japanese minimalism and designed in Australia, Gaia Galaxy is born with a purpose to transform your home, spread love and positive vibe, connect people and uplift your mood while bringing the beauty of the universe much closer.



Gaia Galaxy Concierge team are renowned for their standard of customer service, and as a voice of the brand you will be responsible for maintaining this high standard.


You will ensure accurate, on time and safe delivery of all orders as well as taking manual orders and answering customer enquiries via FB messenger, email and live ---------- is vital that we not only ensure that all orders are delivered promptly and correctly, but that we make customer satisfaction a priority and be passionate about service delivery.

Furthermore, initiative is crucial for pro-active contact so to build relationships and encourage sales. You’ll communicating with our manufacturers, assist us with other simple/complicated tasks with our guidance and training.

EXPERIENCE IN SHOPIFY IS REQUIRED!

GENERAL RESPONSIBILITIES

1. Customer Service:


Providing excellent customer service is a pivotal part of this role. You will take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.

You will communicate with customers via email, live chat and social media.

2. Clienteling:


Establishing long-term relationships with key customers based on data about their preferences, behaviors and purchases.

Provide product recommendations and try-on services where and when required.

Assist the customer with buying online.

3. Systems Knowledge:


Working with IT systems to update customer details; process manual orders; monitor stock and stock movement; handle exchanges and ---------- ing a ticketing system to respond to customers in an efficient and timely manner.

Processing failed/un-confirmed Orders

Monitor all on a daily basis failed or unconfirmed orders at the website. Contact customers to see if there are any issues with the website and or you/we can help them complete the ---------- rm customers of stock shortages, locating the stock where possible.

4. Feefo:


Monitor feedback and communicate with customers as required.

5. Web-store:


Aid with the supervising and maintaining of the web-store, ensuring imagery, descriptions and content are correct.

Supporting the Web Operations Manager with updates and changes.