Helpdesk Technician Level 2

The Helpdesk Technician Level 2will work as a member of the service operations team to provide best-in-class IT services to our clients.This position must maintain a prompt schedule, a polite professional demeanor, and provide excellent client service in accordance with Digital Seattle’sstandards.

The Helpdesk Technician Level 2will provide timely remote assistance, troubleshooting, and issue remediation against assigned tickets. He/she will communicate clearly and effectively with clients, vendors, and other team members by email, phone, and more. He/she will immediately document all gained knowledge, work performed, and client interactions in the appropriate software provided by Digital Seattle.

The Helpdesk Technician Level 2 be an “outside the box” thinker and problem solver who works with urgency. He/she will be persistent in following up with staff and third parties to generate a culture of excellence and responsiveness. This individual is upbeat, considers her/himself to be results-oriented, an excellent communicator, and a creative thinker with high-attention to detail. They should welcome constructive feedback as a tool for growth.

Knowledge & Experience (required demonstrable proficiency in a majority of the following areas)
•IPv4 networking, troubleshooting, and network design concepts
•Basic router and firewall technologies, including IP routing, NAT, and VPN
•Microsoft enterprise ecosystem, including Windows Server, Active Directory, Azure / Microsoft 365, Office applications, and more
•Server virtualization platforms, primary Microsoft Hyper-V
•Common server functions (including DHCP and DNS) as well as Microsoft-specific server functions (including Group Policy, Print Services, File Services and DFS, Remote Desktop Services, and IIS)
•Enterprise email solutions, including Microsoft 365andMicrosoft Exchange
•VoIP phone systems and voice services (including SIP, PRI, and others)
•ISP and data services (including fiber, EoC, cable, T1, and MPLS)
•Backup, disaster recovery, and business continuity solutions
•IP surveillance and access control technologies
•IT security best practices and implementation methodologies
•IT environment monitoring and management, scripting,and automation

Interested candidates must complete the application and assessment process at the following URL: ----------