Productivity Support Manager

Company Description:

Npowered Global Inc. is an American multinational conglomerate headquartered in Detroit, MI. Npowered has subsidiaries in various industries such as ---------- ief Description

The position of Virtual Productivity Support Manager consists of supervising and troubleshooting all employee production and relation matters across the nPowered Brands. Personnel is this role will work directly with first line management and report directly to the Executive board. Personnel is this role will be the key factor in maintaining positive and effective work environment across departments.

Tasks

• Ability to build relationships and manage multiple levels of the workforce
• Discuss job performance and corrective issues with employees to identify cause and issues and to work on resolving problems
• Evaluate employee job performance and conformance to regulations and recommend appropriate personnel action
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Interpret and communicate work procedures and company policies to staff
• Provide employees and department management with guidance in resolving and handling difficult or complex problems that have been escalated
• Review records and reports pertaining to activities such as production, payroll, benefits, attendance, and grievances

Qualifications and Requirements

• Bachelor’s Degree or equivalent
• Fluent in the English language (Spanish a plus)
• Previous Management experience
• Ability to give full attention to what other people are communicating, with the ability to resolve internal conflict
• Ability to use logic and reason to identity the strength and weaknesses of alternative solutions
• Ability to multitask and meet report deadlines
• Ability to work night shift
• Qualified Candidates should have access to their own personal desktop/laptop, headset, webcam, High-speed internet, and consistent electricity
• Candidates must be able to provide a quiet work environment



Competencies (In order of Importance)
• Attention to detail – job requires being careful about detail and thorough in completing task
• Integrity – Job requires being honest and ethical
• Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations
• Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.



Shift(s) : Nights 7pm- 4am ), 10pm- 7am (php)
Salary: $700 USD (Monthly)
Performance based bonuses after 90-day probationary period