Ticket Specialist

Below are the knowledge, skills, and abilities this position entails:

• Bachelor's Degree in relevant field; or related professional experience; or equivalent combination of education and experience.

• Minimum 1 year of corporate/office work experience in any field.

• 6+ months of experience with voice-based BPO and/or 1+ years of experience with other BPO jobs.

• English Language - Solid knowledge of the English language's structure and content, including the meaning and spelling of words, rules of composition, and grammar.

• Reading Comprehension - Understanding of written sentences and paragraphs in work-related documents.

• Active Listening - Ability to give full attention to what other people are saying, take time to understand the points being made, and ask questions as appropriate.

• Speaking - Ability to talk with others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Strong research and analytical skills. Attention to detail with a keen eye for identifying discrepancies.

• Proficiency in Gmail/ Google Workspace applications, especially Google Sheets.

• Working knowledge of Microsoft Office Suite, especially Excel.

• Ability to maintain strict levels of confidentiality in handling sensitive information.

• Capability to work independently and collaborate with a team to resolve complex issues.

• Flexibility in working night shifts during training and working either night or day shifts after the training period.