Experienced Customer Service & Shopify VA for Fast Paced Online Store!

We are looking for a very experienced customer service VA for our fast paced online store in a rapidly growing industry.


• Are you someone who understands and values not only good, but great customer service?

• Are you able to work independently with minimal supervision and quick to think at any given ---------- nt’s notice?

• Do you have what it takes to help us get to the next level?


Please answer:

1. What is, in your opinion, the definition of providing top notch customer service experience?
2. How would you rate your Shopify expertise from 1 to 10? 10 being the highest

Qualifications:
Extensive customer service background
Call centre experience or similar
Must have excellent verbal/written English with correct grammar
Must be able to work North American Pacific Standard Time (M-F)
Must be highly flexible
Project management experience highly recommended
Stable internet connection

Primary tasks:

Customer Service
• Your primary task will be to communicate and understand customer needs in a timely and prompt manner
• You will be in charge of emailing and responding to customers and handling the online chat system for the website using the Gorgias platform


Shopify & Task Management
• Shopify is our online platform where you will be tasked to process orders, upload products, able to meet strict deadlines and due dates sometimes in a ---------- nts notice.
• Clickup experience and familiarity is highly recommended as well to allow for better organizational workflow to handle new and current projects and tasks
• Slack is used for internal communication with tea ---------- mbers and management




Tools and applications used (Experience in these is an asset)
Google Suite
Shopify
Slack
Clickup
Gorgias


Please do not apply without reading as we will ignore applications if they do not contain the word "COFFEE" in the title of the application and include your resume