Virtual Assistant, Tier 1 Customer Support

Overview

Vision360 is seeking a full-time Customer Success Agent for our telecommunications business.

Responsibilities:

The successful candidate will:
• Provide technical and customer support via Email, Phone and Live Chat with limited supervision.
• Maintain a high-level of product knowledge and demonstrate the product value propositions.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Perform routine network and infrastructure monitoring.
• Identify trends in customer issues and requests.
• Establishing and maintaining professional working relations with customers and colleagues.
• Occasional (paid) on-call requirements.

Minimum Qualifications

Must Haves:
• Excellent English written and oral communication skills.
• Multitasking and analytical skills.
• Strong interpersonal skills, ability to work on multiple tasks and proven organizational and time management skills.
• Ability to identify and isolate problems and escalate as required.
• Comfortable with web based applications, telecommunications and cutting-edge technology. A desire to find out how things work.

Nice to Have:
• Experience working with CRM, or equivalent ticketing system.
• Experience working with VOIP, Networking and phone systems.