Client Success/Support Specialist (Php 60,000 - Php 76,000)

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Upgrade to see actual info (Epic) is an American company and is looking for a person who loves working with people, who can come up with great ideas when it comes to serving clients better, work American hours, and has excellent English speaking/writing skills.

The ideal candidate should be a self-motivated, hard-working individual able to handle online website tech support questions. And again, Epic needs someone who speaks English fluently and is a great English writer. If you're not fluent in English and do not have great writing skills, please do not Upgrade to see actual infoaracter Traits:
- Honest
- Punctual
- Team Player
- Focused
- Works hard and knows how to have fun
- Loves to solve problems
- Loves working with people

Objectives of this Role:
- Create a better CX (client/customer experience) at Epic, in fact, create the BEST CX ever! We really love our clients but think we can do better at serving them. --- A quick fun fact: At Epic, clients are our monthly accounts, and our one-off jobs are called customers.
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted advisor relationship to help drive the continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Job Responsibilities:
- Reach out to clients to check in with how things are going from time to time
- Responsible for writing short weekly blog posts, creating 'how-to videos, sending out an email each week to clients, and helping with website tech support
- Serve as day-to-day contact for assigned clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

<bRequired Skills and Qualifications:
- 3-5 years of English experience in communications and or customer success
- Strong verbal and written English communication, strategic planning, and organizational skills
- Loves to work with people
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- This is a list of online services we use at Epic that you don’t have to know now but will learn: ActiveCampaign, BigCommerce, Canva, Google Workspace, Upgrade to see actual info, Slack, WordPress, and Zendesk.