Brilliant Customer Service Specialist

Hi, please read the entire job description and answer the questions below clearly and in order. We are looking for a long-term employee and are taking an extra effort to make sure we are hiring the right person, answering the questions is a requirement and is not a waste of your time.

We already have a team of 6 employees working from home that love their job and we are excited to have a new member join.

*About the Job*
The job entails answering emails and phone calls, questions about products (We sell diamond jewelry) , existing orders, shipping inquiries, complaints, returns and also making sales. You must have the ability to learn about our products and become a professional with in-depth knowledge about our products. We are here to help you and teach you but you must have the ability to learn and improve.

Customer service is very important to us and we want to make sure that our customers receive professional, quality customer service with a good American accent, writing & speaking skills. Spelling mistakes, grammar mistakes or less than perfect English please do not apply!

You will also be managing orders and shipments, filling in spreadsheets with order details and many more tasks that we will assign to you according to your skills and our needs.

*Hours and Terms*
The job hours are as follows in Philippines time: (Note they will shift with DST later in the year to match the NY time):
Monday - Friday- 9:00pm to 4am (7 hrs) (Starts 9am NY)
Saturday - 9pm to 2:00am (5 hrs) (Starts 9am NY)

Total 40 hrs

You must have a strong internet connection, quiet working area, a computer with Microsoft Office and a headset to make phone calls on. You must have the ability to conduct sometimes loud and enthusiastic phone calls in the middle of the day/early morning so you should have an isolated, well-lit room or work in a shared workspace.

*Questions*
Please follow the instructions below accurately:
1) Please tell us about the last 3 businesses you did customer service for.
2) Why did you leave each of these jobs?
3) Which tasks in these jobs did you like to do best and which you liked the least.
4) Do you work from home or a shared workspace?
5) Is your internet fast enough for voice and video conversations with no interference?
6) Have you ever created a VLOOKUP in Microsoft Excel? Do you use Alt-Tab? Have you set up Gmail filters before? and generally speaking how are you with computers?
7) Do you have a perfect American accent and write English with no grammar or spelling mistakes?

Looking forward to your reply.

Tal