Medical Assistant- Front Desk- EVENING SHIFT

We are looking for an experienced full-time virtual front desk administrative assistant for a medical office. This role will involve answering inbound calls, responding to chats, calling pharmacies and general customer support through Zoho Desk (Ticketing Platform).
The shift is 4:30 PM – 1:00 AM CDT Mon-Fri (Texas).
This is a permanent position.

Primary tasks: Calling and checking on patients, responding to chats, calling pharmacies and customer support.
Full training on all processes will be provided.

Applicants for this position must have an understanding of general medical terminology and be able to write well with good English grammar and speak English well, have a customer service orientation, and have the ability to communicate effectively with Americans via email, skype.

They will also need solid computer skills using applications such as Microsoft Office.

HOW TO APPLY FOR THIS POSITION

Provide your resume and answer the following questions.

Please note that the point of asking you to answer the following questions is to enable us to gauge your ability to follow instructions, your command of the English language, your writing style, and your attention to detail. Applicants that do not fully answer the questions below WILL BE IGNORED.

Questions:

1) Have you worked in a customer service role before? If yes, please describe your experience.

2) If you previously worked with a medical office or handled medical records, please describe what you did including how long you held the position.

3) Tell us something about yourself that is not written on your resume but will help us get to know you better as a person.

4) How many hours a week would you prefer to work (40+ full time or if less than that "part-time" please specify).

5) If hired, will this be your second job or only job?

6) In terms of career development, what would you like to be doing in a couple of years?

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