Report Analyst

Position - Report Analyst ( Urgent )
The salary for the following roles ranges from 23K to 31K Max for the basic salary

Tools required;

· Good IEX background for RTA

· Either IEX or Verint for the Scheduler role

Technical Skills ? Very proficient with Microsoft Excel
• Ability to scrub, dissect and shape data, create customized reports.
? Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.
? Create forecasts, schedules and IDPs, run scenarios inside a WFM tool

Work Experience Requirements
? 2+ year of hands-on experience in WFM in a call center inbound voice process
? 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.

Basic Functions

? Responsible for managing staffing models and scheduling processes