E-commerce Stores Manager

Founded by 30 year beauty industry veteran Sophie Oliver in 2014 Baie Botanique natural organic and vegan multi award-winning skincare is passionate about producing formulations that are luxurious and effective, empowering women to make the change to a more natural lifestyle.

Working hours; UK time 9am - 6pm Monday - Friday

We have 3 Shopify web stores UK/DE/USA and we also sell on Amazon in USA, Canada DE/FR/ES/IT marketplaces.

Responsibilities

Fully manage online e-commerce retail and wholesale sales to include;

- Ensuring all customer facing stores and web pages are live and without issue
- Ensuring all information on webpages is correct and up to date, pricing and texts
- Adding new products and maintaining existing listings
- Troubleshooting any issues with products not showing
- Ensuring customer satisfaction at all times and timely responses according to our guidelines
- Ensuring customer orders are shipped according to our guidelines
- Communicating with fulfilment centres to ensure that all orders customer and otherwise are shipped in a timely manner
- Creating orders for customers or stock movement
- Inventory management for all finished goods stock
- Creating shipments and all relevant documentation for shipments to and from USA/EU/UK Amazon and to DE & US fulfilment centres
- Maintaining adequate stock levels for our Amazon stores; Involving tracking inventory levels and moving stock from FC
locations to Amazon FC’s to ensure no stock outs
- Managing wholesale interfaces, ordering process, orders and relationships
- When considered appropriate, you may be required to carry out other duties that fit your strengths.

We need to move sales stock from UK Fulfilment centre (FC) to German FC and to the US FC for fulfilment of customer orders on our 3 websites.

We are starting to build our wholesale sales this part of the role will expand with time.

Looking for a very driven, proactive, dynamic & thorough person who has the following qualities, ingenuity, ability to think outside the box, a critical thinker, great attention to detail, has the ability to take the initiative and is a problem solver.

Requirements:
- Experience in managing Amazon and Shopify stores.
- .Strong customer service experience (handling customer concerns)

- Annual skincare allowance
- All UK national holidays off
- Additional 5 days annual leave

Please quote ref OJPH05 in subject line of your application message