Client Success Manager

- Client Success Manager -
..with video production studio, Nobacklog.

Are you?
• Organized
• Detail and task-oriented
• Great at problem-solving
• Analytically minded
• A good listener
• Experienced with helping customers
• Looking for full-time work in a progressive, creative, international company?

This role is perfect for someone with a proven employment history in account management, client support, administrative duties or B2B sales.
This is a full-time role in Nobacklog’s Philippines office at The Podium West Tower (Doña Julia Vargas Ave, San Antonio, Pasig). This is not a remote (work at home) role.
This is not an executive assistant or virtual assistant role – however previous experience and skills in those fields combined with customer relationship support would be suitable.


Your key responsibilities include

Helping our clients:
• Answering support requests on a diverse range of topics
• Identify and pursue opportunities for customer growth and retention
• Relationship management skills – becoming a trusted source of knowledge and assistance for our customers
• Anticipate customer needs and presenting solutions to problems before they occur
• Working in our custom software system to enjoy completing hundreds of micro-tasks on a daily basis.

Scheduling incoming work:
• Organizing incoming orders
• Scheduling projects to editors and project managers
• Mastering the schedule

Collaborating with our team:
• Advocating for customer needs and directing internal staff to tasks that achieve customer satisfaction
• Being a productive intermediary between customers and our internal staff
• Reporting directly to the company owners on critical issues for immediate support


Your Personal Characteristics

We are seeking to collaborate with people that demonstrate:
- A vibrant and passionate flair for customer support
- Ambitious attitude, paired with attention to detail
- The ability to work diligently, efficiently and independently within a structured system
As this is the only role of its type in the company, there is a huge opportunity to make the role your own and have a significant and lasting impact on the organization.

The Environment

This is a full-time role in Nobacklog’s Philippines office at The Podium West Tower (Doña Julia Vargas Ave, San Antonio, Pasig).

Take the leap into an exciting and fast-paced office, by joining a talented team of creative professionals.

English is the language for all customer support and internal communication with our management team. This role is the leading client communications role in our organization, and therefore requires a strong grasp of the spoken and written English language.

The Company

You’ll be joining a fast-paced, growing company which is a global leader in video ---------- backlog is an editing outsourcing company, offering post-production services to a wide range of video studios around the world, specifically targeting the wedding industry. Our clients include leading wedding cinematography studios spread across the USA, Australia, UK and Canada, along other regions.

You will work under the guidance of Jason, one of the owners of the company, who has significant experience in the duties of your role. Jason will provide significant onboarding education, plus ongoing support and direction, in order to focus your efforts and achieve success in the role

We offer an encouraging company culture that celebrates the successes of our customers, our team and our organisation. You have the opportunity to join a close and fun-loving set of colleagues, make your impact on a growing company and pursue your personal career goals in a supportive and modern workplace.



Apply Now (carefully follow these directions)

Please ONLY apply if you are able to work at our office in Doña Julia Vargas Ave, San Antonio, Pasig.

Task 1:
Please email your PDF resume to:
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Task 2:
Write a sentence or two, and tell us the KEY thing you think leads to a successful relationship with clients.

We look forward to hearing from you!
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Please note, we are not able to respond to all applicants – only applicants progressing to interviews will be contacted.