E-commerce Customer Support Representative.

Hi there!

We are a start-up ecommerce business that is growing quickly. We are seeking to hire an experienced E-commerce Customer Support Representative.

This role is for someone with experience and will handle all of our customer support needs. You will be responsible in answering live chats, outbound / inbound phone calls, replying to customer tickets and ensure that they are given exceptional customer support. The person for this role should also be knowledgeable in processing chargebacks.

This position will start off as a Seasonal Full-time and schedule may change to part-time depending on the volume of tickets after the holidays.

Training Schedule : Monday to Friday (9am to 6am CST)
Full Time Schedule - Wednesday to Sunday (9am to 6am CST)
Part - Time Schedule - Friday to Sunday ((9am to 6am CST)

We are looking to hire someone who can communicate in English fluently, can easily learn new tasks and software, knows how to manage spreadsheets,

MUST HAVE:
- Shopify
- Gorgias
- Google Spreadsheet
- Customer Support Experience (Chat, email and phone support)
- Fast and Stable Internet Connection
- Responsive and Friendly To Customers
- Friendly And Great With People
- Excellent English (verbally and written)
- Be Able To Resolve Disputes and process chargebacks
- Team Player
- Flexible
- Motivated by Performance and Workaholic Mentality

If you are interested in applying for this position, respond to this posting with more information about you and answer the questions below.

1. How long have you been a Customer Support ?
2. Do you have experience working with eCommerce products? If so, please explain what experience you have.
3. What do you enjoy most about this type of job?
4. In a scale of 1-5, 5 being the highest, how experienced are you with the following:

a. ) Gorgias
b.) Shopify
c.) Inbound and Outbound Calls
d. ) Chargeback and disputes


We need someone long-term, honest, dedicated and experienced. If you think you are the perfect fit for this position, please send us your personalized cover letter explaining your previous work experience and why we should hire you.

Please change the subject to : Hello! My name is [nickname]

Generic applications will not be entertained.

Thanks!