Messaging Support Associate

Here at Sextant Stays - Vacation Rentals, we are currently looking for a Messaging Support Associate to join our team. We are a fast-paced growing vacation rental company based out of Miami ---------- eck us out at ---------- .

JOB DESCRIPTION
Job Title: Messaging Support Associate
Department: Guest Experience
Reports to the Messaging Support Manager.


Email Processing: Messaging Support Associate is responsible for the provision of exceptional customer service for guests through inbound or outbound email communications coming from different OTA platforms such as Airbnb, VRBO, ---------- , Expedia, and Direct ---------- this position, the Messaging Support Associate utilizes his attention to detail and ability to analyze, empathize and provide resolutions to guests and process their concerns. The Messaging Support Associate is responsible for researching the guest’s issues and making the relevant connections to the appropriate departments while providing the guests with clear and concise information and solutions.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Thoroughly read and understand all training manuals
• Perform tasks using the tools such as Contivio (phone system, slack, OTA platforms, Property Management System, and other systems provided)
• Be available online with a solid internet connection at all times during your work hours
• Other duties may arise from time to time and may be assigned to the employee.
• Required Qualifications of the Messaging Support Associate
• Experience: A candidate for the position must have had at least 3 years of working experience in customer service where he directly interacted with customers. Short-term vacation rental or hospitality experience is preferred but not ---------- munication Skills: Communication skills are one of the biggest requirements for this role. A candidate for the position must portray exceptionally strong verbal and written communication skills. The communication skills of the ideal candidate will have to convey a personable and patient demeanor, making the guests feel that they are talking to a knowledgeable individual who genuinely cares for their concerns or issues.

Problem Solving Skills: A candidate for this position must also demonstrate exceptional practical problem-solving skills and an ability to effectively interpret and process a variety of instructions and requests provided in oral, written, or scheduled form.

Technological Savvy: The Messaging Support Agent must possess exceptionally strong and intuitive technological skills. Knowledge of using new tools and platforms. The candidate must, therefore, be technologically flexible, being able to effectively use various technological communication channels to establish communication with guests and ---------- erpersonal Skills: The candidate for the position must be resilient and not easily overwhelmed by numerous requests from guests. He will be an enthusiastic and service/consumer-oriented individual, be self-motivated, have an insatiable appetite for information, and have a strong and dedicated work ethic. The Messaging Support Associate ought to be confident, have strong listening and problem-solving skills, be highly organized, and have the ability to handle multiple guests and requests simultaneously.

People Skills: It is also extremely important that the candidate possess exceptional people skills that make him an approachable, warm, and relatable individual. This will establish a level of comfort for guests and colleagues who will not hesitate to express their concerns and give reliable feedback.


This position will support the Reservations & Operations team during EST.

If this still sounds like an opportunity that interests you, the first part of the screening process is to have you application link here: ----------