Customer Service Specialist (Work-from-Home/Full-Time)

ATTENTION: fast-growing American marketing agency is looking for a rockstar Customer Service Specialist to work from home/fulltime:

Responsibilities:
• Fluent English level (written and spoken)
• Proven previous experience in handling customer services similar CS role
• Basic experience with Microsoft Excel
• Reliable Computer and Internet Speed
• Experience with Amazon Seller Central is a plus
• Experience using (Zendesk, Gorgias, Intercom, or similar help desk software) and remote support tools is a plus
• Previous experience being employed by ---------- (Support division) is a plus
• Graveyard shift (nighttime Philippines) is a plus


Qualifications:
• Fluent English level (written and spoken)
• Proven previous experience in handling customer services similar CS role
• Basic experience with Microsoft Excel
• Reliable Computer and Internet Speed
• Experience with Amazon Seller Central is a plus
• Experience using (Zendesk, Gorgias, Intercom, or similar help desk software) and remote support tools is a plus
• Graveyard shift (nighttime Philippines) is a plus


Perks:
• Work from home
• Provide customer service for exciting brands, including companies ranked in the Inc’s 500 Fastest Growing Companies list
• Flexible hours (full time hours)
• 14 days of vacation per year

You:
• …understand that people do things for their reasons, not for your reasons
• …are an amazing listener and make people relax by your warm demeanor
• …don’t take things personal, even when a customer is upset
• …you have an unshakeable patience with people, and love to make others feel good
• …believe that good communication is much more than saying the right thing; but the way how it is said
• …get excited about unexpected situations that come up, keeps you energized not knowing what situation will arise next
• …take pride in the work you do; if it has your signature then it must be done right
• …would rather work with David instead of Goliath


We:
• …really care about our team; the soul of this company is our people, and we value every single member of the team
• …believe that the internet is shaping how we work and how products are sold, we prefer to adapt instead of fighting it. Ecommerce is here to stay
• …are deep subject matter experts on all things ----------
• …care more about your values and intelligence than your experience
• …are committed to creating a team dynamic that fosters empowerment rather than entitlement
• …don’t tolerate mediocrity. The only way we know is to always be in it to win it
• …strive to be the #1 Amazon Agency in the world, we are obsessed with being the best


Our Values:
• Give a sh!t
• Say it as it is
• Always-improving learning machine
• Be obsessed with serving others
• Do your best and expect the best from others


About AMZ Clever:
We manage awesome brands on ---------- around the world since 2015. We are a fully remote team in 9 different countries helping clients from all over the world. We work with brands that have made it to the Inc’s 500 Fastest Growing Companies list; listed in the NASDAQ stock exchange; and very exciting product startups. When companies think of winning on ---------- we want them to think AMZ Clever.


Who we are not looking for:
• Someone who is more interested in things than in people
• Someone who doesn’t like to solve problems for others
• Someone who needs to be supervised all the time to do good work
• Someone who isn’t authentic and respectful


How to apply:
Send us the following answers through Onlinejobs.ph:
1) Which position are you applying for?
2) How much is 5 + 67? (answer using letters)
3) Describe yourself in less than 200 characters
4) On a scale from 1 to 10, how would you rate your English-level proficiency?
5) How many GB of RAM does your computer have?