Rockstar Customer Service Specialist (Work-from-Home/Full-Time)– American company

Wanted: American company looking for a Customer Service Specialist (Full Time)

About AMZ Clever:
We manage awesome brands on ---------- around the world since 2015. We are a fully remote team in 9 different countries helping clients from all over the world. We work with brands that have made it to the Inc’s 500 Fastest Growing Companies list; listed in the NASDAQ stock exchange; and very exciting product startups. When companies think of winning on ---------- we want them to think AMZ Clever.


Responsibilities:
• Answer in a timely, accurately, and with high level of professionalism, customer inquiries and questions coming from Amazon/Shopify/Email with outstanding English and world-class customer service
• Generate weekly reports surveying recent customer feedback to gauge satisfaction levels
• Provide insights and suggestions on how we can improve products and services based on customer’s feedback
• Answer customer inquiries and questions from customers from other non-English speaking countries using Google Translate
• Follow up with customers to ensure their technical issues are resolved
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with tea ---------- mbers


Qualifications:
• Fluent English level (written and spoken)
• Proven previous experience in handling customer services similar CS role
• Basic experience with Microsoft Excel
• Reliable Computer and Internet Speed
• Experience with Amazon Seller Central is a plus
• Experience using (Zendesk, Gorgias, Intercom, or similar help desk software) and remote support tools is a plus
• Previous experience being employed by ---------- (Support division) is a plus
• Graveyard shift (nighttime Philippines) is a plus


Perks:
• Work from home
• Provide customer service for exciting brands, including companies ranked in the Inc’s 500 Fastest Growing Companies list
• Flexible hours (full time hours)
• 14 days of vacation per year


Who we are not looking for:
• Someone who is more interested in things than in people
• Someone who doesn’t like to solve problems for others
• Someone who needs to be supervised all the time to do good work
• Someone who isn’t authentic and respectful


How to apply:
Send us the following answers through Onlinejobs.ph:
1) Which position are you applying for?
2) How much is 5 + 67? (Write in letters)
3) Describe yourself in less than 200 characters
4) Describe your Excel skills
5) How many GB of RAM does your computer have?