Customer Service Liaison General VA

Customer Service Liaison

About Us
Natchez Trace Veterinary Services is an animal hospital located in Nashville TN. We believe pets are family members and treat every pet parent and pet with respect and kindness. Our culture regards kindness, understanding and empathy as the pillars of our customer service. Through our customer service, we meet pet parent’s needs and take exceptional care of pets.

Customer Service Liaison Responsibilities
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Work Hours & Benefits
Your working hours will be 8AM-6PM M-F CST.
After one year of effective hire date, you will be entitled to the following benefits:
1. Paid holidays
2. Health insurance coverage up to 300.00 per year. You will be in charge of communicating to us the cost after 12 months.
3. 13th month of pay will be allocated after 12 months of employment.
4. 5 days paid vacation after 12 months of continuous employment.
5. Pay will be $800 ---------- ll Center Agent Qualifications / Skills:
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Fluent in English with minimal accent
• Multi-tasking
O365 skills are mandatory, including Teams and Sharepoint


Education, Experience, and Licensing Requirements:
• Previous customer service experience mandatory.