Inbound/Outbound Customer Service calls/Admin Assistant USA time

During Eastern Standard Time working hours 9am - 5pm M-F, I need someone who speaks and writes near perfect English to answer all incoming calls. The calls aren't constant, maybe 50-100 in an 8 hour day, so 5-15 calls per hour that come in that need messages or need to be rerouted to a staff member. There will be a few dozen outgoing calls each day chasing customers for information and payment.

We are looking for someone to work with us throughout the day to deal with all aspects of administration in our busy practice; filing, scheduling, chasing customers, inbound calls, re-routing calls, taking messages, emails, filing, sorting. Need someone loyal; we will be loyal to someone who is loyal to us. We're looking for that one special tea ---------- mber that plans on staying with us for many years and we WILL reward that person greatly as he/she proves themselves and as we prove ourselves to you as your employer.

We will give specified holidays off and pay will increase based on the standards of your work and efforts. Our pay periods are every other Friday.

We are looking for a special person to join our small staff. We are a close knit family and this person will be joining our family, so it's going to be critical to us to find the right person.
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Things that will be very, very important to me:

-multi-tasker - please explain in detail what you think this means in a small office environment

-self starter/innovator - someone who can do a little research online before checking with me or someone to catch something and make it known in case I missed something; someone who will take the initiative to go the extra mile; someone who will provide potential solutions/suggestions

-can tackle challenges instead of run from them - please explain what this means if you were able to work our company

-loyalty - as mentioned many times already :) - explain what you think I mean when I ask for loyalty or what I'd expect

-organized, detail oriented

-a positive outlook on life in general

-able to start right away and not have other jobs, we want to eventually compensate you enough that you won't want or need any other jobs

-technically savvy; digitally innovative and competent

If you had an employer in the past, how would he/she rate you on a scale of 1 to 10 on all of the above things that are important to me? 1 being not good and 10 being fabulous.

Please email a cover letter and resume for consideration and ask ANY and ALL questions.

You will need high speed internet access and a back up internet to be able to use all of our cloud based software.