EXPERIENCED Customer Service SUPERSTAR Needed! GREAT Pay!

Wedding company on the east coast (working hours: 9am-5pm EASTERN) looking for a virtual wedding coordinator that can handle stressed out bride-to-be's and the freelance photographers + videographers we assign to their weddings. You should have experience in our American style of over-the-top friendly customer service and I will need a (preferably American) reference about your amazing customer service skills and go-getter attitude.

You should have stable internet and/or a backup. You should be ok with logging in to put fires over the weekend IF NEEDED, paid of course. Although we schedule our phone calls out, you should be able to make a quiet space for phone calls or even the occasional video chat as they come up. Roosters in the background tend to scare our clients a bit.

Requirements:
-Proven customer service skills. You should be anticipating any issues and addressing them before they happen. Don't wait for the issues to pile up.
-C1 or better English. Although 95% of our communication is done via text message and email, this is important.
-Intermediate level of project management software. I'm not happy with our current software setup so you should be flexible to learning something new if needed.
-Ability to manage both clients and contractors. Keep everyone happy while keeping the owner happy. Easy right?
-Must be able to identify + prevent a potential crisis before it gets bad
-Experience "managing" freelancers is a huge plus.

Responsibilities:
-Working with our freelancers (photographers & videographers) - making sure they are staying in communication with their assigned clients.
-Verification of invoices - payments to freelancers.
-Creation of simple reports in Excel/Sheets.
-Scheduling of photographers and videographers to weddings.
-Send weekly reminders to photographers / videographers of your upcoming weddings.
-QA check + sending final photos / videos to clients.
-Reply with your favorite color in the subject for consideration.
-Customer service by email & phone.
-Recruit new photographers / videographers using our systems - as needed.
-Virtual assistant to the owner when time permits.
-Ability to update several websites as needed. (wix)
-Ability to learn/use new software - social media management, etc.
-Ability to do basic Quickbooks work (mostly just coding expenses)

We are a well known, national Wedding Photographer & Videographer franchise in the United States and are currently expanding internationally as well. Our system comes with lots of training material covering everything wedding manager-related, and then our corporate office also has a "Manager of Wedding Managers" in case you have any questions later on. If interested, please know that I conduct video chat interviews.

Pay:
$200 USD / week / 40 hours
PLUS Bonuses ($10 to $25 bonuses for positive reviews)

Interested? Apply. Questions? Ask, I don't bite.