Administrative Associate

To support the local management team with administrative duties which support the daily operations and commercial performance of the territory.

Provider Services Management

Scheduling all jobs for the week ahead
App Usage monitoring and support
Provider Checklists (reviewing proactive comments and service domestics)
Communicating with suppliers about any ongoing operational issues
Territory Ticket Dashboard Management
Guest documentation review
Follow up operational email to ensure all ongoing issues are actioned

Host Success Support

Onboarding admin support (supporting the territory management with finalising listings actions)
Conduct monthly sales channel reviews for the relevant territory (eg. Booking.com review analysis - proactively logging guest suggestions and future improvements)
Competitive price comparison exercises
Portfolio Analysis

Guest Experience Support

Guest Reviews Administration (Respond to Guest Reviews, proactively logging guest suggestions and future improvements and sharing feedback with both suppliers and hosts)
Guest booking administration (i.e. booking tracker)
Parking allocation
Additional guest facilities (i.e additional guest services administration)