Customer Support Specialist

APPLY HERE: ----------

This is a once-in-a-lifetime opportunity to work at a hyper-growth startup company as an integral member of our team. ClickUp is the fastest growing productivity app, growing to 200,000+ teams and a $1 billion ???? valuation in under 3 years. We’re now one of the fastest-growing software companies in the world. Our team makes the world more productive, and finding exceptional people to solve challenging problems is a top priority as we execute on this vision.

At ClickUp, customer service isn't just a job title, it's at the heart of everything we do. Our #1 core value is to provide the best customer experience, period. We intend to do exactly that. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast growth company, join our Support team.

Help customers unlock their potential and raise the standards when it comes to ---------- e join a team where you can focus on understanding our customer's goals, offering out-of-the-box solutions, and be surrounded by tea ---------- mbers who are just as driven as you are!
The Role:
- Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
- Bring empathy, understanding, and positivity when responding to customer experiences.
- Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
- Work with a sense of urgency and a drive to positively impact as many customers as possible.
- Provide world-class support through email and chat platforms.
- Contribute to the improvement of team processes and client facing support documentation.
- Work cross-departmentally to troubleshoot customer and platform issues as needed.
The Schedule:
We aim to provide the best customer service not only in our industry, but the best experience our customers have ever had! This means we have our support team working shifts all day on a rotating basis and the flexibility to work evenings and some weekends is required to ensure our customers have endless support no matter their ---------- this role we provide our team with flexibility and options to select their preferred shifts, however, shift assignments are assigned based on company need. For the team in the Philippines the schedules will be between 6AM to 8PM Manila Time.
Qualifications:
- 1+ years experience with high-volume email or chat support, preferably in SaaS.
- 1+ years experience working with tech in a customer service role.
- Excellent typing, grammar, and written communication skills.
- Attention to detail and familiarity following important processes.
- Strong critical thinking capabilities and a solutions-oriented mindset.
- Eligible to work full-time ---------- sirable:
- Passion for helping others thrive and become more productive.
- A strong technical aptitude and a desire to dive into learning technology.
- The intrinsic drive to be successful.
- The desire to make an impact, both on our team and with our customers.
- Interest in growing a long-term career within the Support department.
- 'Easy reading is damn hard writing.' - Nathaniel Hawthorne.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.