Bilingual Mandarin English Virtual Assistant

Job Description:
? Calling the leads to set up an appointment, follow up or nurture
? Ensure all calls are properly documented in the CRM
? Admin Tasks - data entry

Skills:
? Call Handling - Incoming and Outgoing Calls
? Customer Service
? Basic Knowledge in Google Apps and Microsoft Office

Key Performance Indicators (KPIs):
? ? 100 Dials/Day
? Contact Rate: 20%
? Appointment Rate: 3%
? Show Up Rate: 70%

System Requirements:
? Internet Speed: 15Mbps or higher
? Processor: At least ICore-i3 quad core or equivalent
? Memory: At least 4GB RAM
? Storage Space/Capacity: 250GB and higher, preferably SSD
? Operating System: Windows 10, Mac OS X 10.8 or later

Other Requirements:
? USB Headset with Noise Cancelling Feature
? Web Camera
? Must have a backup Internet, back up headset, backup power source (to follow if not available at the time of application)