Need Customer Service Rep for Website!

ROLE

We are looking for an expert customer service representative with experience working in E-Commerce.  We Currently have on experienced member on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative.  When you apply include the word blue and tell us about your previous customer service experience. 

RESPONSIBILITY
- Answer tickets through Helpscout. You can make saved replies for the most common emails so you only need to copy paste. For emails
- Respond to customer request on Helpscout in perfect English
- Resend products to customers when needed
- Keep our helpdesk updated. Each week or month, you will be updating the FAQs or questions asked from the week that are worthy of including in the guide database. This will generally be around specific products, technical details and questions we did not address prior.
- Collect Customer Feedback and Testimonials
- Delegate Emails to Proper Members
- Sort through Junkmail and Vendors
- Respond to all customer inquiries quickly and accurately (within 12 hours)
- Collect Testimonials
- Respond to Negative Ratings
- Answer Email, Facebook Messages, Instagra ---------- ssages, SMS, Ad Comments
- Tag All Tickets & Chats for future copy.

RESULTS
- Empty Inbox
- Happy Customers

REQUIRMENTS 
- Incredibly organized
- Experience using Helpscout
- Experience doing customer service for E-Commerce
- Great with people
- Communicate with Asana and Slack
- Familiar with HelpScout
- Monthly Training (Must Take Notes and Suggest Ideas How to Use Information)
- Attend Weekly Zoo ---------- eting

To be considered you must take this assessment test. 
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