Crypto Community & Client Services Associate

Are you following the latest trends in crypto, NFTs, and web 3?

Want to work with a startup that is making moves in all of the above for the new internet!?

Then this position is perfect for you.

Roles & Responsibilities:

- Following our emails inbound for new and current client requests.
- Moderating Helpscout, Telegram and ---------- channels with standard replies as well as removing spammers.
- Assist in coordinating of the NFT issued
- Updating order spreadsheets and other client documents such as chargeback dispute files.
- Creating and Maintaining Client services SOP
- Working with others on the team to maximize coordination and communication.
- End to end process for Ambassador submissions/applications.
- Validate and update email list and scripts.
- Ensure that newsletters or announcements are sent out as scheduled.
- Analyzing data to check for errors and inaccuracies across the tracking sheets, order platforms, and communication channels.
- Follow up for pending payments and coordinate with the person responsible for payment disputes/verification.
- Establish steps to have a smoother and more efficient process.

We are looking for Community and Client Services Associate. So we know you read this post, please put cryptocsa in the beginning of your job application else will skip your application as you didn’t read this sentence.

SKILLS REQUIRED:

- Excellent written and verbal communication skills.
- Attention to detail and A Problem Solver.
- Spreadsheets – Google Drive
- Knowledgeable with Helpscout, Telegram, ---------- and Slack
- Knowledgeable with blockchain, crypto, and NFTs (preferably, but not a must)


About the Company

We are Shadstone, an IT marketing agency in Asia ran by Mike Michelini and an American in Asia for over 10 years. We have about 10 people mainly in Philippines, Vietnam, India, Hong kong, Thailand, and Canada. We are totally working online, with flexible hours and using Slack and other Project management tools to keep things running smoothly.

Big Picture Of Your Role

We are hiring for the long term, we are long term planners and hiring strategically to match our company’s culture and goals. We are using a network of small websites to grow our internet marketing reach and also build up more business units. We hope to have you grow in our internet marketing agency and hope to have a long term career. Many have worked with us multiple years now, and some even for 5 or 6 years!

Follow our 3 Core Values:
- Self Learner & Hungry
- Working Online & Sharing
- Teamwork & Collaboration

This is a TEAMWORK reliant job, working in a team is MANDATORY – coordinating with others on Slack and Tasks Systems is the way to succeed in working with us. If you are one who works best alone, no problem – but please consider another job post.