Client Coordinator Needed for US Based Web Design Agency

I run a web design and digital marketing agency. I need to hire an assistant that can help with coordinating and assisting with communicating with clients, managing ticket requests from clients and managing projects so they get completed on time.

Activies to include:

* Sending project, marketing campaign updates to clients via email and our CRM system (Moxie).
* Reviewing our tickets on a daily basis to follow up with assigned EnlightWorks tea ---------- mbers and clients on any past due Tickets.
* Assist with Project onboarding Tasks which include following up with clients on information and assts we need for the project.
* Review the Ticket board on a daily basis and assign tickets according based upon the request and client.
* Be available durring US business hours (Eastern or standard time) to assist with any website downtime alerts and respond to clients with any imediate requests they have.
* Assist with updating and mainting client information in our CRM and Google Notebook LM and maybe ChatGPT.

To be considered for this position, please answer the following:

1. Do you have experience working with other digital marketing agencies in the United States?
2. How many hours can you work each week?
3. Provide any examples of how you were able to handle a situation where the company you worked did not meet the expectations for a client? Site any specific examples like did not respond to there inquiry quick enough or your business did not deliver the services they were expecing or the campaign did not meet the requirements.
4. Provide a range of what your hourly rate is for this work.
5. Provide a list of the CRM systems you have experience with.