Customer Service Rep For Baby Formula Brand

We are an online store that sells organic European baby formula to customers in the US - thanks for reading our job post!

We are building a customer support team from the ground up and have 2 openings for customer service representatives who will manage all communication with customers. We expect to hire 4 more customer service reps over the next 3 months, so if you join early there is a clear path to upwards mobility with our company. Customer support will be primarily via email, although in some scenarios it may be necessary to resolve an issue over a follow up phone call. To qualify, we are looking for:
1. Perfect written English, US grammar
2. Incredible positive attitude
3. Great time management skills

Preference will be give to:
- Mothers who have had a baby before. This is helpful because 90% of our customers are mothers, and many of them have basic questions about feeding their baby.
- Candidates who have worked in the food space or baby space before.
- Candidates who are able and willing to manage scheduling between customer service representatives.

The expected working hours 50% USA time, 50% PH time. A slight preference will be given to candidates who are able to work 100% USA hours. We use the ZenDesk ticketing system and our store uses Shopify. We are only interested in full-time job seekers who are looking for a long term position.

If you are interested in this role - please write out a response to this sample customer question:
"I bought your baby formula because I thought it would work for my baby, but now my baby has broken out with hives! I am not satisfied - how will you make up for this?"