Client Success Manager & Executive Admin Assistant

MUST APPLY VIA THE APPLICATION FORM.

Tomayia Colvin Education needs assistance in implementing successful programs for clients, expands sales, onboard and train clients, while minimizing churn on their Photography educational program.

The worker will be required to facilitate the following tasks:
Executive Administrative Assistant
Manages schedules and appointments in the CEO’s calendar and provides timely reminders on critical deliverables
Liaise person between online courses, workshop participants, and coaching clients
Check and provide email support for community vendors and sponsors
Maintain relationships with photography industry leaders

Client Success Manager
Serve as the primary contact for the onboarding process of the new customers, the training platform of end-users, and ongoing support for all members of our Signature ---------- ntum Mastermind Program
Professionally respond to and answer inquiries to incoming customers’ emails, web and social media chats, and comments regarding resolving login and course questions with a goal of improving client experience and retention
Assist customers or in-person attendees as needed, by sending invoices, answering emails and queries about registration and workshop details.
Direct customers to the available FAQs or videos to learn more about the products and services
Completing customer follow-up communication to ensure order and service expectations have been ---------- pleting customer follow-up communication to ensure order and service expectations have been met.
Maintain records of our coaching clients, in-person attendee, and online course clients via our Client Relations Managers Pixifi, Teachable, and Kartra
Provide onboarding and support for online course instructors that include login and upload directions, recordings, and affiliate payments.
Preparing and sending monthly and weekly reports online and attending weekly coaching calls.
Gauge customers’ levels of engagement with the company and provide feedback to the CEO regarding product and service improvements

Link to apply- ----------