Customer Support Administrator

Customer Service Administrator required for a small dynamic and thriving company. You will be working UK hours from 9 am-5 pm.

Your duties will include:

1. Answering Telephone Calls from potential buyers. These calls will be hot leads enquiring about products. You will be able to answer 99% of the questions from the product descriptions. Therefore, you need to think quickly, and provide a good brand image and offer great customer service.

2. Take Customer Orders and process them through our online CRM. It’s important that orders are processed on time and to schedule so that customers know when they’ll receive their order.

3. Handle Inquiries and Complaints, and respond to them in a timely manner. Strong customer service skills are vital to this part of the role.

4. Promote Sales when speaking to customers.

5. Carry out any admin work such as uploading new products to the platform.

This is a trial role for 1 month, and if you are successful then a long-term position would be offered.

You must have access to a fast computer and have knowledge of working with eCommerce sites. Your English must be great, both in speaking and writing. This is a very good role for the right person and all training will be provided. You will be working 5/6 days a week.

If you meet all the above criteria, then we would love to hear from you. Please submit all applications and answer the below questions. We will consider all applications submitted and the start date would be ASAP.

1) What is the capital of England?
2) Do you have any Ecommerce experience?
3) Are you able to work UK hours 9 am-5 pm ?