Level 2 Tech Support

Open Integration Consulting, Inc. is a fast-growing Technology Consulting firm based in Dallas/Fort Worth, with clients spread across the USA. OIC is in the final stages of implementation of Traction and ready to bring on a new team member that can help us continue to advance our Service Management Processes.

The Managed Service Level 2 Tech will be joining a growing Technology Consulting firm. The ideal team member will be focused on our Managed Services and Project Practice. The areas covered are Managed Services, Cybersecurity, Cloud offerings, installation projects and BDR. The ideal team member is a natural problem solver, who has a strong desire to advance their career, deepening and broadening their skills across technologies, potentially growing into a Team Lead or Service Manager role, or specializing within the Technical Lead role.

You will be responsible for escalation support as well as working with junior techs to mentor and transfer knowledge. You will be actively involved in completion of “Rocks” (improvement projects) such as service improvement of how we support our clients, creation of process and job aid documents. You will have the responsibility for helping to drive continuous improvement in the service teams and reporting KPI’s for team. As a technical lead, you will be the go-to person on the team to provide guidance and mentorship to junior techs, reporting to the Service Management ---------- sential Skills Requirements
· Strong organizational and communications skills with project management capabilities.
· Self-starter who takes pride in their work and does not require micromanagement to be successful.
· Diligent in creating, reviewing, and following internal processes and documentation.
· Fosters client relationships and maintains client satisfaction.
· An “A” Team Player who promotes cooperation and commitment within a team to achieve goals and deliverables.
· Critical Thinker and able to drive results.
· Advanced understanding of managing Windows Server, including Domain Server roles and Group Policy.
· Good networking understanding, including DNS, DHCP, IP addressing and routing.
· Familiarity with managing Cloud and virtual environments.
· Familiarity with installing and managing Cisco Meraki networks or similar.
· Ability to recover or rebuild client site systems, and applications.
· Read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides.
· Training and mentorship of junior team members.
· Completion of a yearly training plan/required certifications.
· Any other task or duty as assigned or required.

Technical Skills Required
· 5+ years’ experience supporting both Servers and Workstations or equivalent
· 1+ year experience functioning in Technical Lead Role
· Knowledge of Service Management
· Strong networking skills ( firewalls, switching, Virtualized environments, O365/AzureAD/Intune admin, Strong understanding of DNS)
· MDM Experience (Intune/Addigy)
· Remote Desktop Services, Printer Server Experience
· Strong understanding of Windows Domains and Active Directory
· Experience with Server OS and associated technologies (Windows Server OS (2012r2, 2016, 2019, PowerShell, At) (Physical and Virtual)
· Scripting and PowerShell Skills
· Apple MacOS and iOS Skills
· Strong Analytical skills and Detail oriented
· 2+ years’ experience supporting, troubleshooting, and fixing Network implementations.
· Virtualization Certifications or multiyear experience
· Cisco Meraki Certifications (Networking, Firewall, and or Cloud/MSP)
· SQL Server experience
· Strong WireShark or other packet capture skills
· ConnectWise manage, automate, control experience.
· Microsoft Certifications (Administrator/Engineer level) or experience.
· Microsoft Domain Server Roles experience
· Microsoft SQL experience
· Microsoft Office Suite / Office 365 / Microsoft 365 experience
· Dental Practice Management Suites (Tops, Ortho-Fi, Dentrix, DSN etc.) or experience.
.DevOps experience is an advantage

Education Required

· Associates Degree or higher in Computer Science / related field or technical certifications.

Work Conditions

· Hourly Rate Based on Work Experience

· Candidate should expect to spend a considerable amount of time seated throughout the workday, answering phone calls or email and working with customers and OIC teams.

· Standard work hours are 7 am – 4 pm central

Opportunity Location

- Virtual

Reference ID: L2 Tech

Expected start date: 10/1/2021

Job Types: Full-time Work from home set up, Direct Hire Contract

Please email your resume to ----------