CS agent e-commerce (English speaking)

We are an upcoming e-commerce company with a love for selling health & beauty products. We engage with customers on an emotional level by making creative content. We work together with people from all over the world and together we currently run online stores in multiple European countries. And we continue to grow. Therefore we are looking for a well experienced Customer Support Agent (English speaking).

The main responsibility of this job is to handle email and social media communication with our foreign customers by using auto-translation. If necessary, you find solutions for delivery and order issues.

Your responsibilities
- Answering customer email / social media comments within 24-36 hours
- Involving your manager when there are issues that cannot be solved on your own

Your goal
- MAIN KPI: Finish all the tickets of English customers within a workday
- Accomplish a customer Happiness rating of at least 70% on a monthly basis

What you bring
- Experience with providing support to customers on a daily basis (Especially advantageous if you have experience with Gorgias)
- Experience with working in an e-commerce business
- Excellent communication skills
- Highly organized
- Actively searching for solutions
- A real eye for details
- Fluent English writing and speaking proficiency
- The possession of fast internet and a good phone

What we offer
- A part-time position with possibility of full time in the future
- A market competitive salary
- Work hours somewhere between 9am-7pm CEST

JOB INTERVIEW
If you're interested in our job please answer the following questions: (NOTE: we only hire those who answer the questions)
1. What kind of experience do you have with customer support?
2. Can you tell us more about your experience with working in an e-commerce business?
3. How much time a week are you available to work for us?
4. How long have you been doing jobs like this?

Thank you for taking your time to read this. We look forward to get into contact with you! Feel free to reach out if you have any questions.

Kind regards,

Martin van Rijn