**Fun USA construction company!** Long-Term Full-Time CSR needed on our team! Eastern Time Zone Hours

Customer Service Agent / Admin Role - Great English Required -

We are a fun, water well drilling contracting company located on the East Coast of USA, looking for members to join our growing virtual team! We are a young, fast-growing company with needs that will quickly grow. We take care of our employees and are looking to hire for the long-term.

Why work here?
- Paid holidays & flexible when you need time off
- Opportunity to learn a lot and personally grow
- Engaging work, different each day
- Be a part of a fun team and help grow the company

Right now, we primarily need a Customer Service Representative (CSR) to answer phone calls. We would need you to speak with our customers, schedule appointments and dispatch our technicians to the job site. This would also include managing the backlog of clients we will likely build up, and keeping track of our equipment resources.

When you are not interacting with our customers, we would like you to help with researching our other rapid-growth needs. As a technology focused construction company, we want to work smarter with the best software. The right candidate will be able to spend time researching the best software for our company (CRM, Phone System, Invoicing, Customer Payments, Resource Management, etc) and help establish the business process for them.

Ideally, you will also help research and track down local equipment, materials, and skilled laborers to add to our company.

As a new business, we will have many other future needs to be met. An ideal candidate would have additional experience in any of the following areas and should be noted in the application:
- Copywriting / Copywriter: Writing blog posts, emails, content for our website
- Managing websites: Wordpress, optimizing with SEO, adwords, and analytics
- Managing social media accounts and engaging with customers

Seeking a full-time candidate for a long-term position starting immediately. Schedule is 8:00 AM - 5:00 PM US EST time zone business hours on Monday - Friday (Graveyard Shift).

If interested in this position please submit an application at the following link:
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After submitting the above form please also submit an application to this post with a quick message indicating that you submitted your application, so you have a reference to this job. Thank you!


[Role Competencies]
- Stellar English communication skills (both spoken and written)
- Strong research skills
- High integrity
- High attention to detail
- Highly organized
- Prioritization skills
- Proactive
- Resourceful

[Technical Knowledge / Company Software]
- Gmail, Google Calendar
- Google Drive, Sheets, Docs
- Microsoft Excel
- Slack
- Zoom
- ClickUp
- Please let us know if you have knowledge in any other software that might be useful

[Core Activities]
(For this role… opportunity to change roles in the near future)
- Research methods of growing the company with software and processes and provide recommendations on improvements
- Implement software stack and help establish business processes
- Answering the company phone line
- Communicating with customers and suppliers
- Scheduling customer jobs
- Help us grow by finding equipment and potential employees
- Invoicing customers